There’s a sentence buried in a recent IRS bulletin that I think every business using AI should pay attention to. Technology may change. Your responsibility doesn’t. That’s not exactly how the IRS phrased it, but it’s the takeaway from its new Introductory Guidelines for Responsible... Read More
Do you deal with Most businesses know how Sales is performing. They know revenue, pipeline, and close rates. Marketing has leads and conversions. Finance has budgets, margins, and forecasts. Then we get to IT. “How’s our IT doing?” “Pretty good. We haven’t had many problems... Read More
I’ve never heard a CEO say, “I wish we’d bought more servers.” I’ve heard plenty say they wish their employees were more productive, customers received faster service, systems went down less often, or the business had been better prepared when something went wrong. That’s an... Read More
Every week, it seems like there’s another headline promising that Agentic AI is going to revolutionize business. AI employees. Autonomous workflows. Digital coworkers. Entire departments running themselves. It’s exciting, and if we’re being honest, it’s also a little intimidating. Whenever a technology creates this much... Read More
Customers form opinions about your business long before they shake your hand, sign a contract, or purchase a product. In many cases, those opinions are shaped not by your employees, but by your technology. Think about the last time you called a business and were... Read More
Most business owners I talk to think their IT is “fine.” And to be fair, it probably is… on the surface. The systems are up The team can log in Email is working There’s someone to call when something breaks But here’s the question I... Read More