Businesses love data. We track website visits, email opens, form submissions, sales opportunities, support tickets, advertising conversions, and CRM activity. Then the phone rings. A customer has a 15-minute conversation with someone on your team. They explain what they need, what they’re unhappy about, what... Read More
For decades, we’ve been told to create better passwords. Make them longer. Add numbers. Add symbols. Don’t reuse them. Don’t write them on a sticky note attached to your monitor. Then we added Multi-Factor Authentication to make passwords safer. Now Microsoft is moving toward something... Read More
Technology is getting expensive… Really expensive. Businesses replacing five-year-old computers are discovering that comparable workstations cost more than they expected. Firewalls aren’t simply hardware purchases anymore. Cameras, switches, access points, phones, servers, storage, and other infrastructure all add up. We’ve discussed some of those pressures... Read More
There’s a sentence buried in a recent IRS bulletin that I think every business using AI should pay attention to. Technology may change. Your responsibility doesn’t. That’s not exactly how the IRS phrased it, but it’s the takeaway from its new Introductory Guidelines for Responsible... Read More
I know that sounds scary, but before you make a judgment on this, hear me out. For a while, the conversation around AI and business phone systems was straightforward. AI could answer the phone. It could ask why you were calling. Route you to the... Read More
Most businesses don’t think of Microsoft 365 as something they need to manage. They buy licenses. Employees get Outlook, Teams, OneDrive, SharePoint, and the Office applications they use every day. Email works. Files are accessible. Meetings happen. So, Microsoft 365 must be working, right? Probably.... Read More
Do you deal with Most businesses know how Sales is performing. They know revenue, pipeline, and close rates. Marketing has leads and conversions. Finance has budgets, margins, and forecasts. Then we get to IT. “How’s our IT doing?” “Pretty good. We haven’t had many problems... Read More
There was a time when cybersecurity was relatively easy to visualize. Employees came to the office. Their computers connected to the company network. Servers sat somewhere in the building, and a firewall stood between the business and everything happening on the internet. Employees came to... Read More
I’ve never heard a CEO say, “I wish we’d bought more servers.” I’ve heard plenty say they wish their employees were more productive, customers received faster service, systems went down less often, or the business had been better prepared when something went wrong. That’s an... Read More
Every week, it seems like there’s another headline promising that Agentic AI is going to revolutionize business. AI employees. Autonomous workflows. Digital coworkers. Entire departments running themselves. It’s exciting, and if we’re being honest, it’s also a little intimidating. Whenever a technology creates this much... Read More