Ten years ago, if the internet went down in an office, it would be frustrating. People couldn’t browse the web. Email might stop working. Someone would call the internet provider, employees would complain, and eventually everyone would get back to work. Today? Your phones may... Read More
Imagine a customer asking your new AI assistant a simple question: “Do you offer emergency service after 5:00?” The AI searches its knowledge and confidently answers, “No.” There’s just one problem. You started offering after-hours service six months ago, but nobody updated the documentation. The... Read More
Every business has one. The employee who knows how everything works. They know the customer exceptions, the accounting workaround, which vendor to call, where the important files live, and all the little processes nobody ever bothered to document. Then one day, they leave. Maybe they... Read More
A marketing employee creates an AI agent to analyze customer feedback. Sales builds another to research prospects. Someone connects an agent to Microsoft 365, while another department creates one that can update CRM records. Individually, each project makes sense. Six months later, someone asks a... Read More
We spend a lot of time securing employee identities. We manage accounts, permissions, MFA, administrative access, and what happens when someone changes roles or leaves the company. Now there’s another type of identity entering the business: AI agents. As AI agents gain access to Microsoft... Read More
Businesses love data. We track website visits, email opens, form submissions, sales opportunities, support tickets, advertising conversions, and CRM activity. Then the phone rings. A customer has a 15-minute conversation with someone on your team. They explain what they need, what they’re unhappy about, what... Read More
For decades, we’ve been told to create better passwords. Make them longer. Add numbers. Add symbols. Don’t reuse them. Don’t write them on a sticky note attached to your monitor. Then we added Multi-Factor Authentication to make passwords safer. Now Microsoft is moving toward something... Read More
Technology is getting expensive… Really expensive. Businesses replacing five-year-old computers are discovering that comparable workstations cost more than they expected. Firewalls aren’t simply hardware purchases anymore. Cameras, switches, access points, phones, servers, storage, and other infrastructure all add up. We’ve discussed some of those pressures... Read More
There’s a sentence buried in a recent IRS bulletin that I think every business using AI should pay attention to. Technology may change. Your responsibility doesn’t. That’s not exactly how the IRS phrased it, but it’s the takeaway from its new Introductory Guidelines for Responsible... Read More
I know that sounds scary, but before you make a judgment on this, hear me out. For a while, the conversation around AI and business phone systems was straightforward. AI could answer the phone. It could ask why you were calling. Route you to the... Read More