Your business probably has an IT budget. You know what you spend on computers, software, Microsoft 365, cybersecurity, cloud services, and technical support. You might even have a spreadsheet tracking every subscription and renewal. Congratulations. You know what technology costs. But do you know what... Read More
Your business pays for Microsoft 365 every month. Email works. Employees use Outlook. Teams meetings happen. Files are stored in OneDrive and SharePoint. Everything seems fine. But here’s a question worth asking: Are you actually getting the value you’re paying for, or are you just... Read More
Two measurements determine whether your recovery strategy meets your business needs. Recovery Time Objective (RTO) This is how long your business can tolerate a system being unavailable. If your accounting system goes down, can you operate without it for four hours? One day? Three days?... Read More
Your business has cybersecurity software, Microsoft 365, cloud applications, managed devices, and someone responsible for keeping everything running. So, you’re covered, right? Maybe. But what about the employee who left eight months ago and still has access to a cloud application? The old server running... Read More
Ten years ago, if the internet went down in an office, it would be frustrating. People couldn’t browse the web. Email might stop working. Someone would call the internet provider, employees would complain, and eventually everyone would get back to work. Today? Your phones may... Read More
Imagine a customer asking your new AI assistant a simple question: “Do you offer emergency service after 5:00?” The AI searches its knowledge and confidently answers, “No.” There’s just one problem. You started offering after-hours service six months ago, but nobody updated the documentation. The... Read More
Every business has one. The employee who knows how everything works. They know the customer exceptions, the accounting workaround, which vendor to call, where the important files live, and all the little processes nobody ever bothered to document. Then one day, they leave. Maybe they... Read More
We spend a lot of time securing employee identities. We manage accounts, permissions, MFA, administrative access, and what happens when someone changes roles or leaves the company. Now there’s another type of identity entering the business: AI agents. As AI agents gain access to Microsoft... Read More
Technology is getting expensive… Really expensive. Businesses replacing five-year-old computers are discovering that comparable workstations cost more than they expected. Firewalls aren’t simply hardware purchases anymore. Cameras, switches, access points, phones, servers, storage, and other infrastructure all add up. We’ve discussed some of those pressures... Read More
There’s a sentence buried in a recent IRS bulletin that I think every business using AI should pay attention to. Technology may change. Your responsibility doesn’t. That’s not exactly how the IRS phrased it, but it’s the takeaway from its new Introductory Guidelines for Responsible... Read More