Your business has cybersecurity software, Microsoft 365, cloud applications, managed devices, and someone responsible for keeping everything running. So, you’re covered, right? Maybe. But what about the employee who left eight months ago and still has access to a cloud application? The old server running... Read More
Ten years ago, if the internet went down in an office, it would be frustrating. People couldn’t browse the web. Email might stop working. Someone would call the internet provider, employees would complain, and eventually everyone would get back to work. Today? Your phones may... Read More
Imagine a customer asking your new AI assistant a simple question: “Do you offer emergency service after 5:00?” The AI searches its knowledge and confidently answers, “No.” There’s just one problem. You started offering after-hours service six months ago, but nobody updated the documentation. The... Read More
Every business has one. The employee who knows how everything works. They know the customer exceptions, the accounting workaround, which vendor to call, where the important files live, and all the little processes nobody ever bothered to document. Then one day, they leave. Maybe they... Read More
We spend a lot of time securing employee identities. We manage accounts, permissions, MFA, administrative access, and what happens when someone changes roles or leaves the company. Now there’s another type of identity entering the business: AI agents. As AI agents gain access to Microsoft... Read More
Technology is getting expensive… Really expensive. Businesses replacing five-year-old computers are discovering that comparable workstations cost more than they expected. Firewalls aren’t simply hardware purchases anymore. Cameras, switches, access points, phones, servers, storage, and other infrastructure all add up. We’ve discussed some of those pressures... Read More
There’s a sentence buried in a recent IRS bulletin that I think every business using AI should pay attention to. Technology may change. Your responsibility doesn’t. That’s not exactly how the IRS phrased it, but it’s the takeaway from its new Introductory Guidelines for Responsible... Read More
Most businesses don’t think of Microsoft 365 as something they need to manage. They buy licenses. Employees get Outlook, Teams, OneDrive, SharePoint, and the Office applications they use every day. Email works. Files are accessible. Meetings happen. So, Microsoft 365 must be working, right? Probably.... Read More
Do you deal with Most businesses know how Sales is performing. They know revenue, pipeline, and close rates. Marketing has leads and conversions. Finance has budgets, margins, and forecasts. Then we get to IT. “How’s our IT doing?” “Pretty good. We haven’t had many problems... Read More
I’ve never heard a CEO say, “I wish we’d bought more servers.” I’ve heard plenty say they wish their employees were more productive, customers received faster service, systems went down less often, or the business had been better prepared when something went wrong. That’s an... Read More